R37
Source Document Presented for Payment
The source document used to originate an ARC, BOC, or POP entry has also been presented for payment, exposing the Receiver to a double debit.
- Initiator
- RDFI (customer claim)
- Category
- Authorization
- Retry
- No
What to do next
Do not re-originate. Reconcile against the paper item — you have likely collected twice, and the customer must be made whole.
ARCBOCPOP
Awaiting expert review
Requires the Receiver's written statement per BMO — verify that requirement.